Delivery and Returns

Shipping and Delivery

Shipping costs are the responsibility of the buyer.

 

Delivery to USA and countries indicated during the order will be made to the address specified by the buyer. The delays are variable depending on the destination.

The shipping is done by the USPS in First Class Package (approximately 3 days) with tracking number. 

If you want an assurance you can choose this option during the payment.

 

If your package arrives damaged: take photos of the packaging and the damaged product and contact me upon receipt.

 

If your package is not delivered 1 week after the “completed email” please contact me for the tracking number and begin the process with USPS to find it.

 

Retractation and Exchanges

The buyer has a right of withdrawal of 14 days from the day of receipt of the order to make an exchange or a refund request excepted for the personalized items.

 

Send an e-mail to the following address to request an exchange: sewfrancisco@gmail.com

 

Returned items must be in perfect condition in their original packaging to the following address:

Emeline MOUTARDE

Sew Francisco

676 Reseda Dr #2

Sunnyvale, CA, 94087

 

Damaged or dirty items can not be returned. The refund will be made under bank transfert. 

 

IN ANY CASE DO NOT HESITATE TO CONTACT ME SO THAT WE CAN FIND A QUICK SOLUTION.